Independent Complaint Mechanism (IKI ICM)

The mechanism is intended to enable people who suffer (potential) negative social and/or environmental consequences from IKI projects, or who wish to report the improper use of funds, to voice their complaints and seek redress. In doing so, it should also contribute to:

  • monitor and improve the environmental and social outcomes of projects,
  • avoid unintended negative impacts of projects that go unnoticed by ZUG and BMWK, BMUV and AA,
  • support the appropriate use of public funds, and
  • comply with international good practice

The complaints mechanism is based at Zukunft - Umwelt - Gesellschaft (ZUG) gGmbH, Federal Goverment's project management agency for the IKI funding programme. With the change of leadership of the IKI, the lead responsibility for the complaint mechanism also lies with the Federal Ministry for Economic Affairs and Climate Action (BMWK), which also works closely with the Federal Ministry for the Environment, Nature Conservation, Nuclear Safety and Consumer Protection (BMUV) and the Federal Foreign Office.

Current version of the IKI ICM policy (doc)

Parishioners Gbevozoun in Benin
Exchange with the Gbèvozoun community in Benin.

Contact

Office of the independent complaint mechanism (IKI ICM)

iki-complaints@z-u-g.org

File a complaint

Do you want to submit a complaint or are you looking for more information?

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Online seminar

Symbol-Icon IKI Online Seminar

To accompany the work of the IKI Complaint Mechanism Policy, the IKI offers an online seminar for interested implementing organisations to inform themselves about the new aspects resulting from the IKI Independent Complaint Mechanism policy.

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Regular information on the IKI ICM

Would you like to stay up to date? Then sign up for our mailing list. We will be happy to provide you with regular information on the IKI complaints mechanism.

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