Independent Complaint Mechanism (IKI ICM)
The mechanism is intended to enable people who suffer (potential) negative social and/or environmental consequences from IKI projects, or who wish to report the improper use of funds, to voice their complaints and seek redress. In doing so, it should also contribute to:
- monitor and improve the environmental and social outcomes of projects,
- avoid unintended negative impacts of projects that go unnoticed by ZUG and BMWK, BMUV and AA,
- support the appropriate use of public funds, and
- comply with international good practice
The complaints mechanism is based at Zukunft - Umwelt - Gesellschaft (ZUG) gGmbH, Federal Goverment's project management agency for the IKI funding programme. With the change of leadership of the IKI, the lead responsibility for the complaint mechanism also lies with the Federal Ministry for Economic Affairs and Climate Action (BMWK), which also works closely with the Federal Ministry for the Environment, Nature Conservation, Nuclear Safety and Consumer Protection (BMUV) and the Federal Foreign Office.
Office of the independent complaint mechanism (IKI ICM)
File a complaint
Do you want to submit a complaint or are you looking for more information?
To accompany the work of the IKI Complaint Mechanism Policy, the IKI offers an online seminar for interested implementing organisations and implementing partners to inform themselves about the new aspects resulting from the IKI Independent Complaint Mechanism policy.
Presentation from the online seminar (English | pdf, barrier-free)
Information for implementers and partners
Information on implementing the obligations of the IKI Complaints Mechanism Policy (11/2022) (English | pdf, barrier-free)
Template for PowerPoint presentations explaining the IKI Complaints Mechanism (11/2022) (English | ppt)
Template for reporting complaints that went to complaints mechanism of implementing organisations (11/2022) (Englisch | doc)
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